Discuss the Important quality characteristics inherent in this process and suggest possible improvements. (See Attachment for Flow Chart)

Identify a public health concern that contributes to health risks or disease. As a governmental official, prepare a public service announcement (PSA) in the form of a two-page brochure to educate the public on this concern. Remember to address the following:

A brief explanation of the concern, including a definition;

How the concern impacts public health, with current statistics;

What citizens can do to protect themselves;

How your agency can address the concern, including measures and surveillance;

Frequently Asked Questions (FAQs) – with specific items; and

Whom to contact for additional details (e.g., WHO, Ministry of Health), including an address and phone number.

Your brochure should meet the following structural requirements:

Two-page brochure that includes all elements detailed above.

Conforms to Saudi Electronic University and APA writing standards; be sure to cite any statistics or other information, as appropriate.

Chapter 5-Designing Organizations for Performance Excellence
Answer Question #8 : Explain how a focus on internal customers and a team-based organization supports the process view of organizations
Read Chapter 5 case, “Barriers? What Barriers?” (See Attachment) #1 What principles of total quality are illustrated or violated in this case? #2 Why do people feel such strong allegiance to their functional departments? #3 What could the general manager have done to improve the communication and the quality of the designs? * As part of your answer to include one of the Chapter 5-identified ways to redesign an organization for performance excellence and briefly discuss why you selected that design.) *

  1. Chapter 6-Designing, Controlling, and Improving Organization Processes
    Answer Question #2: Identify some of the key processes associated with the following business activities for a typical company: Sales and marketing, supply chain management , managing information technology, and managing human resources?
    Answer Question #16: Explain the Six Sigma DMAIC methodology. How is it similar to or different form the Deming Cycle
    Read Chapter 6 case: “Customer Service Processes at Orbitz” ( See Attachment)
    Answer the following questions- #1 What aspects of Orbitz’s service processes led to Mt. Paton’s favorable service experience? #2. Generalize the lessons learned from this example to other organizations. What Challenges might organizations encounter in designing quality customer service processes?

Chapter 7-Tools and Techniques for Performance Excellence
Answer Question #13: Discuss the Important quality characteristics inherent in this process and suggest possible improvements. (See Attachment for Flow Chart) *Question refers to the fast-food processes within the flow chart — not to the flow chart itself as a tool. Therefore, analyze the fast-food drive-through process
Answer Question #16: Identify several sources of errors in your personal life. Develop some mistake-proofing approaches that might prevent them. Question refers to “poka-yoke”, a mistake -proof technique.

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